Privacy Policy
How we protect and handle your personal information
Last updated: December 28, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or place an order
- Contact us for support
- Subscribe to our newsletter
- Participate in surveys or promotions
Personal Information: Name, email address, phone number, delivery address, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders
- Send you updates about our products and services
- Improve our website and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, delivery services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission
- Secure storage of personal information
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website functionality
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Portability: Request transfer of your data to another service
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Account information is retained until you request deletion or close your account.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: info@ecowraps.co.ke
- Phone: +254 729 623 520
- WhatsApp: Contact us on WhatsApp